This is a typical itinerary for this product
Stop At: Muir Woods National Monument, 1 Muir Woods Rd, Mill Valley, CA 94941-4205
Limousine in San Francisoc will drive you through the Marin Headlands to a magical Redwood forest known as Muir Woods.
Duration: 2 hours
- Mobile Voucher Accepted
- Free Cancellation
- Duration: 4 Hrs
Departure Details :
Traveler pickup is offered
Departure Point: Your location in San Francisco
Cancellation Policy : For a full refund, cancel at least 24 hours in advance of the start date of the experience. Tours booked using discount coupon codes will be non refundable.
Let our professional chauffeur wheel you and your friends in a Luxury SUV through the Marin headlands, a into a magical Redwood forest known as Muir woods. Did you know that at Muir woods are the tallest trees in the world? These magnificent trees are found only at Northern California coast.
On our tour to Muir woods, our guide will explain everything you would like to know about this giant redwood forest. You will have the opportunity to walk among these beautiful Sequoia trees, by following the creek bed or climb high into the hills.
Know More about this tour
- Hotel pickup and drop-off in San Francisco or East Bay
- Private driver/guide
- Transportation by 5-passenger Luxury SUV
- Fuel surcharge and PUC licensing fees
- Gratuities (18% included)
- Bottled water and soft drinks
- Pickup or drop-off at South San Francisco or South Bay locations
- Additional alcoholic drinks
- Landing and facility fees
- Entry/Admission - Muir Woods National Monument
Confirmation will be received at time of booking
Not wheelchair accessible
Service animals allowed
Near public transportation
Infant seats available
Please provide your pickup location when you book
Please provide a traveling mobile phone number for the tour guide/concierge to make contact
Operates in all weather conditions, please dress appropriately
Please provide information at the time of booking as to any specific wineries of interest or special criteria pertaining to the itinerary
Most travelers can participate
This experience requires good weather. If its canceled due to poor weather, youll be offered a different date or a full refund
This is a private tour/activity. Only your group will participate
When the driver picked us up he informed us that it did not include an SUV into the forest or a tour or guide of any kind or even admission to the forest of Muir Woods. He informed us that it was basically just a cab service. We never agreed to pay $499.00 for a cab service. A cab service to the forest is only $60 for an SUV from cab service companies. We were sure that the driver was wrong because we confirmed two or three times with Viator on the phone prior to our trip specifically that they would be driving us into the woods because we had a handicapped person with us who could not walk through the woods. Viator specifically told us that the SUV will be driving through the woods and stopping at points where we could get out walk and take pictures if we wanted to. That was the reason for booking this tour because the handicap person with us can’t walk long distances at all and we made sure we confirmed several times before our trip. How can you call something a tour if you are not giving a tour.
We were a half a block away from where we were picked up when the driver informed that none of these things were going to be provided to us but a ride. We informed the driver that we needed to go back to retrieve a handicap scooter, and informed him that the reason we decided to take this tour was because we have a handicap person with us who cannot walk through the woods, which Viator claims is not wheelchair accessible. This is also untrue because we found out the woods is wheelchair accessible later on that day after this all happened. None of the information given by Viator about this tour was accurate.
On the way back to get the scooter I called the limousine company that was supposed to be providing the tour in order to find out if we would get a full refund due to fact that nothing we were promised was being provided. We wanted to know if we allowed the driver to leave would we be refunded 100% in full. We told them We were going to take the ride anyway if we would not get a full refund. The person who I spoke to was Carol Oliveira of Limousine in San Francisco and she confirmed everything with her manager Mr. Serraz. Carol stated we would be refunded in full with no problems. I said please do not let me send the driver away unless you are absolutely sure that I will get a full refund and she assured me that her manager would make sure we receive a full refund. She instructed me to let the driver leave and I followed her instructions. As you can see there are many reasons why Viator owes me a full refund. I will also upload the pictures of my Viator’s description of the tour.
Our guide was very knowledgeable and nice. My kids enjoyed his company. He related very well to teens and young adults. Thank you very much for the tour