Traveler Reviews

• Ddt_t 11-Aug-2023

  First of all Viator was not my booking method of preference; however, my clients were unable to book directly through Island Routes so here we are. All 19 booked but not all 19 had Viator accounts, when directed to set up an account to finish their booking they were redirected to Viator's mobile account and therefore removed from my Travel Agent Link so out of 19 bookings my agency was only credited with 10 and they refuse to acknowledge the other 9 even though I have given them all names, booking numbers and we were all picked up from the same location at the same time on the same date and booked around the same time from the same IP address. Yes, I have escalated the matter. At any rate, I contact Island Routes directly to confirm that my entire group is actually booked since I only received confirmation for 10. Viator's drivers arrived and my group is separated into 3 vehicles as they don't have vehicles large enough to accommodate everyone they are picking up. 1 of the vehicles have to make an additional stop to pick up more people from a different resort. We arrive at the dock and of course I wait for my entire group. The catamaran arrives and to our surprise it is full of people. The person in front of me was like move to the side so these people can get off. LOL. We join them and there is standing room only. This boat was packed like a slave ship. Ok I'm being a little dramatic here. But seriously, only about 5 people were able to be seated. This was the most oversold excursion I have ever taken my clients on and I do a "booze' cruise for all my experiences. So now lets get to the cruise itself. Staff the worst. Bartender just unfriendly. Captain evil. Extras no service or entertainment, one girl came out to dance on the way back. DJ boring and rude but we will come back to him. Finger Food - Decent But Cold not even room temp. Liquor was premium probably the best part. Margaritaville Stop - Useless nothing like Rick Cafe's. So most of my group stayed on the boat and my group leader went and had a conversation with the DJ about what type of music to play. So the boat was lit going back with Jamaican Jamz, Hip Hop Hitz, and some Slides. Not a true Sunset but what occurred was nice. We made the best of a bad situation. I do not recommend especially at the price point. I would not book again. And I definitely wouldn't use Viator as a booking source. I will contact Island Routes directly for maybe adjusting how they do this sail.

• Roving50887218911 09-Aug-2023

  Cruise was good. The complimentary snacks were tasty and the music was okay. I wanted to hear more dancehall and not American 🎶..The wait time to be picked up from Tropical Bliss was not the best🙄. Once the cruise got going it was definitely a vibe with friends and family.🇯🇲

• Lisa_n 06-Aug-2023

  When the boat arrived it was already full. We boarded and some people had to stand. Food not good. Music was sub and Margaritaville was dead with slow music. Luther Vandross was playing. Too much money for this many people onboard. #moneygrab

• 395mikaylab 22-Jul-2023

  Carl & Gregory were amazing, fun & full of life. We loved the ride! We will definitely recommend. 10/10 will do it again.

• Youredestinyawaits 05-Jul-2023

  It was a lovely day and the crew was awesome. It was a bit crowded and some did not have anywhere to sit. The rum punch and snacks were awesome!. We stopped at Margaritaville for an hour but I did not get off of the catamaran. I stayed on to enjoy the view of the water and rum punch.

• Aisaac4 16-Jun-2023

  My Experience on 06/9/23 was just okay, the staff was friendly & they entertained - however I did a similar excursion with chukka and it was a much better experience, the vibes were more Alive. I chose Island tours initially because our resort worked with them but for the future I would book with Chukka.

• Maia_n 10-Jun-2023

  The round trip pick up & drop off was seamless even though I could of walked being that the port was very close to my hotel. The ship was nice a lil crowded but still comfortable. My only complaint was stopping at margaritaville for 1 hour. When we arrived there, margaritaville was already packed! We just added more people! Being that is was so busy only take out orders no dine in..so basically for 1 I was bored just waiting to depart back. My suggestion will be to stay at margaritaville for at least 2 hours so that we can fully experience everything

• Cgurl1211 16-May-2023

  The sunset was beautiful. I'll start with that. However, the shuttle bus picked us up from our hotel LATE. So because of the late pick-up, the bus got to the dock late and the boat left late. When we got to Margaritaville, we were told we had like 45 mins before the boat would take off again so we had to scramble to get drinks and food. We finished up what we ordered with maybe 5 mins to spare. Couldn't enjoy anything they had going on. The drinks were weak on the boat, music was decent. Overall I feel like I wasted $220.00, It was my boyfriend's birthday, it was supposed to be a special thing. It was a flop.

• Roselyn_d 13-May-2023

  We had a wonderful experience on this cruise! The crew was amazing!! They danced along with us and turned it into a party. So thankful and would definitely do it again!

• Morgan_d 06-May-2023

  The views while riding on the boat were breathtaking and the music definitely kept the party going. This was my first boat ride and definitely won’t be my last thanks to this excursion!