Rio Secreto Plus: Admission Ticket In Playa Del Carmen

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Tour Information

Key Details

  • Mobile Voucher Accepted
  • Duration: 5 Hrs
  • Language:
    English
  • Departure Time :
    9:00 AM
  • Departure Details :
    Río Secreto, 77730 Q.R., Mexico
  • Return Details :
    Returns to original departure point
  • Cancellation Policy :
    This activity is non-refundable Tours booked using discount coupon codes will be non refundable.

Overview

Rio secreto has evolved, both as a brand and as a natural reserve, with the new addition of 'Rio secreto Plus' - the most spectacular tour in the Mexican Caribbean. This 5-hour guided tour includes the traditional Rio secreto experience with a walk through its caves, a swim in the natural underground rivers, and the opportunity to see the breathtaking formations. But, not only that, you'll now have the unique chance to visit the new 'Dry Route' which offers even more. On this route, you will visit the Saln de la Paz, where a spectacular light and sound show is projected on the natural formations. This experience is sure to transport you back in time to the very creation and evolution of the universe.

Highlights

  • All entrance fees included
  • Private guide for a more personalized experience
  • All necessary equipment included
  • Buffet lunch included
  • Small-group tour
  • Family friendly

Know More about this tour

Upon arrival at the welcome and service area of Rio Secreto, enjoy a briefing and video. Then, board a van to the natural reserve, approximately 15-minutes away from the welcome area, and get ready to have an incredible and unique experience.

Your 'Rio Secreto Plus' ticket will give you access to the traditional Rio Secreto tour and the new and unique Dry Route. Upon arrival to the reserve, the guides will greet you and give you the security measures and suitable equipment. From there, you'll enjoy a bike tour and a rappel activity exploring the amazing rock formations. Then, get ready to explore Xibalb (the Mayan underworld). Prior to entry into this world, you will have the chance to tour the natural reserve trails where you will receive a Mayan Welcome.

Your tour continues with a 0.6-mile hike and swim through the reserve's beautiful natural glass galleries. This portion lasts for about 1.5 hours. Return all the equipment and get ready to toast with Xtabentun and then enjoy a delicious regional buffet lunch and non-alcoholic drinks.

Finally, get ready for the most unique portion that this 'plus' ticket will give you: a guided tour to the spectacular dry route Saln de la Paz (Room of Peace). On this route, you will witness an incredible 1-hour light and sound show which is projected inside the caverns and on the natural rock formations. You'll feel transported back in time to the creation and evolution of the universe and have a wonderful time. After the show, you'll have a 25-minute guided walk among the interpretive trails of Mayan cosmovision and the regions animal and plant life.

Your tour ends as you head back to the welcome area.

Inclusions

Lunch - Buffet lunch

Light refreshments

Professional guide

Use of bicycle

All necessary equipment

Entry/Admission - Rio Secreto

Guaranteed to skip the lines

Exclusions

Alcoholic drinks (available to purchase)

Gratuities

Souvenir photos (available to purchase)

Hotel pickup and drop-off

Additional Info

Confirmation will be received at time of booking

No heart problems or other serious medical conditions

Not recommended for travelers with back problems

Not recommended for pregnant travelers

Children must be accompanied by an adult

Comfortable walking shoes are recommended

It is recommended that you wear a short sleeve t-shirt with your swimsuit underneath, and bring along extra clothes to change into later.

Please bring extra cash and/or a credit card for purchasing extra food, souvenirs, photos, or other items inside the nature reserve

Not wheelchair accessible

Near public transportation

Travelers should have a moderate physical fitness level

This tour/activity will have a maximum of 10 travelers

Face masks required for travelers in public areas

Face masks required for guides in public areas

Face masks provided for travelers

Hand sanitizer available to travelers and staff

Social distancing enforced throughout experience

Regularly sanitized high-traffic areas

Gear/equipment sanitized between use

Transportation vehicles regularly sanitized

Guides required to regularly wash hands

Regular temperature checks for staff

Temperature checks for travelers upon arrival

Traveler Reviews

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  • 15-Oct-2022

    We are so grateful that we were able to partake in this truly unique experience while in Playa Del Carmen. Our tour guide "Danny" was highly knowledgeable - and enjoyed sharing her love of this magical underworld with our small group. Put this on your bucket list!

  • 09-Oct-2022

    Its a nice experience BUT wouldn't recommend it to someone travel for a first time to Playa del Carmen - Cancun. There is SOOOO much more to do, specially taking into account that you can't take pictures inside the cave as part of protection and EACH PICTURE COST 25 DOLLARS (or you can buy a package for 99 dollars). If its your 3rd or 4th time at Yucatan peninsula, it is something that should be missed, but if its a first time visit to the place, look for something else.

  • 02-Oct-2022

    I want to start off saying that the national reserve is worth seeing, but I must warn everyone that they lied to us just to make a purchase. When I first inquired, about coming to rio secreto, I spoke to a sales person who told me that if we had 20 people in our party, they would make two groups, but when I was ready to book. We were looking for something that would keep us all together. It ended up being 14 people… so upon booking I spoke to 2 different sales associate (which I have screenshots) and they BOTH reassured me that they would be able to keep us together (as a group of 14). They pressured me into buying at that second… just to make a purchase. They also told me since we had a big group… it would be a private tour. They also told me that transportation was included… then all of a sudden it was another fee. Upon arrival we were told we had to separate… and I showed them the screenshots and they didn’t seem to care. I have no problem with their rules, but I do have a problem with them lying several times. We ended up being split into 2 groups. One group had 7 people the other had 7 people PLUS 2 random people. Our private tour was no longer private. Upon checkout they try to sell you a photo package, and we’re promised a discount for being split up. One of the employees tried to help us with that, and JAZMINE was super rude to our group because we wanted to discuss amongst our group… if we were going to make the 150$ purchase. Jazmine should not be in sales… if she wanted to be so rude and pushy! Our two groups ended up having a great time, because we have fun regardless. The national preserve is beautiful and our two guides… Aaron and Sarah were very sweet, and knowledgeable! Transportation is a bit bumpy and the vans are basically a bouncy sauna… so if you get car sick. I WOULD stay away from this excursion. Overall it was a fun experience, but I’m giving it 1 star because of the lies and disconnect between buying and actually arriving. Stop lying to your costumers.

  • 28-Aug-2022

    My husband and I (54) visited the area in Aug of 2022. This was hands down one of the more amazing excursions we've done. Rappeling and the cave hike are beyond amazing. The snorkel cave tour was easy, fun, and informative. Our guide was terrific. We learned so much about the Mayan and Mexican people, history, and the beautiful area. Things to know before you go: 1. If you are not active, you will find this medium to hard difficulty. Active people should be okay. Most of the tour consisted of walking, biking, and hiking caves in ankle-to-chest-deep water. The biking is not on flat terrain and the bikes are a bit janky. It's down dirt roads rippled with hills. I personally made it one way but was able to get a ride back. Adventure guy (aka my husband) made it just fine. 2. They will take photos for you. We weren't happy with how ours turned out, so we skipped them. Unfortunately, the caves are so dark, that our personal photos are not great. We're left with our memories. 3. The lunch was pretty good. Traditional Mexican fare. 4. Wear comfortable hiking clothes and shoes for hiking, rappelling, and biking. Bring a swimsuit and water shoes for the water activities. If you don't have water shoes, they will give you some. Ladies, don't wear any bulky or flowy bathing suits as you will put a wetsuit over them.

  • 12-Jul-2022

    Our guide was amazing. However the bike ride advertised was nothing compared to what we received. We rode on a dirt road and not in a cave at all. The repelling was a fun experience but was a quick turn back up the stairs for a bike ride back. The swimming portion was very refreshing and we loved this portion of the tour. The food was fair at the end. A very frustrating portion of this excursion was that we were not allowed our phones or recording devices at all. At the end we were offered our pictures and to pay $100 USD for the pictures in which we’re not super high quality photos. A lot of our pictures taken were blurry. So we have nothing to take home to our children to show how cool it was to repel and swim in a cave. Overall the experience was fair but nothing compared to what is advertised. See picture below.

  • 11-Jul-2022

    This was an amazing experience; my 15-year-old not once said that "I'm bored" even though he did not have access to his cell phone for 5+ hours. The extra cost for the Plus experience is totally worth it! Lunch was also tasty. Yes, you have to pay for pictures ($100 for all the ones you are in, which ended up to be 65 photos, but they are all high quality, good pictures. And TBH, I liked not having to worry about taking pictures and keeping equipment safe. Remember, you spend most of your time *in water*, some of it deep.) My one complaint - Our group consisted of 9 people, 7 of whom were Spanish-only speakers, and the 2 of us who were not (even though I understand a lot). So we had a bilingual guide (Driss), who did his best, but at the end of the day, we received about 1/4 of the information in English as opposed to what he communicated in Spanish. He was super nice though and even helped us get a cab back to the resort after lunch. So I feel bad about complaining, but wanted others to be aware - if you have a choice, be part of an English-only group.

  • 08-Jul-2022

    Pax our tour guide was so helpful and knowledgable about the caves and jungle, really made our experience amazing. Would recommend to anyone who’s visiting Cancun

  • 17-Jun-2022

    Diana was an excellent guide, very knowledgeable, friendly and going out of her way to accommodate us as visitors. We will definitely look for her next time.

  • 05-Jun-2022

    Driss (tour guide) was funny, knowledgeable and very kind! He took the time to tour in two languages and never left anyone out of the fun! He even got us a ride to our hotel (we paid) but at least we didn’t have to hunt a taxi down! 10/10! The tour itself was exciting! Repelling was scary but rewarding when we got to the bottom. The cavern was really cool and swimming in the depths of the planet…nothing cooler!!

  • 01-Jun-2022

    Nunes was an awesome tour guide! He really knew his facts about the cave system. He kept us all safe by explaining exactly where to step and he helped my two kiddos who didn't know how to swim through the swimming portions. The meditation experience was extremely peaceful. We had a fantastic tour!

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