- Mobile Voucher Accepted
- Hotel pickup Available
- Duration: 1 Hr 30 Mins
Departure Time :
7am 9 am 11am (one of the 3 has to be confirmed the day before)
Return Details :
Please make sure you have provided the following information: • Name of airline • Flight number • Departure city • Departure time/arrival time • Cruise ship name For any other informa.. read more
Cancellation Policy : This activity is non-refundable Tours booked using discount coupon codes will be non refundable.
- Small group limited to a maximum of 15 people
- Child seat (available on request)
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Specialized infant seats are available
Suitable for all physical fitness levels
Please make sure you have provided the following information:
Name of airline
Departure time/arrival time
Cruise ship name
in case a specific timetable for the transfer was not provided, reference is made to the time of disembarkation.
If there are customers with wheelchairs, communicate during the booking
Face masks required for travellers in public areas
Face masks required for guides in public areas
Hand sanitiser available to travellers and staff
Social distancing enforced throughout experience
Gear/equipment sanitised between use
Transportation vehicles regularly sanitised
Guides required to regularly wash hands
Regular temperature checks for staff
My experience with using Viator for transfers in Rome was terrible. My first transfer cancelled the night before leaving us scrambling to get to the port and this one resulted in us scrambling to find a taxi. I called multiple times to confirm pick up time and no one answered the numbers provided. I then sent a message through my booking and got s confirmation for 9 am pick up (we had to be off the ship at 9). Get off the ship and no transportation. Once again, did not answer my call but through the booking I messaged to find out what was going on and got a message from a different person pick up at 11. At that point we were off the ship with our luggage in the hot sun curb side so we looked for a taxi. When I called customer care after I returned home, I was told that since they sent a message that morning saying pick up was at 11, I would not get a refund. This added unnecessary stress to trying to get to the airport.
Driver was on time, fellow guests pleasant and prompt. Excellent service. Very satisfied with the service.