This was such a disappointing tour. WE had booked this tour
for the day previous but was contacted by the provider to
say that they could not accommodate us on the time slot
booked (even though I had booked roughly four months in
advance) we were unable to do the new time so cancelled but
we really wanted to take this tour so after looking around
we came back to it and booked again for the following day.
We arrived in good time for the tour and picked up our
tickets as instructed from the venue, there we were asked to
wait and the guide would meet us. Unfortunaly no one turned
up, after enquiring at the desk a guide was finally sent and
we began our tour. The palace itself is stunning and the
secret passageways should have been both interesting and
exciting but our guide had zero enthusiasm and very little
knowledge she would just open the secret tours and point us
in so all in all not a great experience. The tour is also
guided directly by the palace vecchio and is around 15 euros
so there is no need to book through an operator as they are
simply acting as a broker with a very high mark up. We
booked the option for lunch and this was in a very cure
restaurant not far from the palace however there is only ONE
option included in the deal, the restaurant gave to us the
full menu despite the fact that I had told them we were here
as part of the tour and it was only when I stopped to ask
before ordering that they confirmed it was just the ONE
starter and ONE main that was included and if I ordered
anything else I would have to pay - I am not sure if this
was a genuine attempt to be dishonest and get me to order
food and pay but it did not feel very transparent. Not a
great experience overall I would not recommend.
