Traveler Reviews

• Lee_l 08-Jun-2022

  Amazing experience! Clean boat, friendly staff, good vibes if you’re looking for a party or just to change things up!! Highly recommended

• Annatr2851gd 17-Apr-2022

  We booked this excursion because it clearly said that it was good for avoiding crowds and that the group size was 40 people. When we arrived to the pier (after the late pick up) we were pointed to our boat and we could not believe it… it was not 40 people, it was at least 150 people on this boat. We got super scared because we were travelling to the US two days after, and we booked this tour to avoid big crowds and catching covid. This led to that we did not go snorkeling (which was a major reason why we booked this tour) because there were a crazy amount of people on a super small area on the boat before jumping in the water. The music was EXTREMELY loud and the all inclusive drinks were stored in big containers placed in the sun. We only used the boat as transportation and tried to avoid as many people as we could. We did not get the tour we booked and payed for which is NOT acceptable and we would therefore request a refund.

• Haley B 27-Jan-2022

  Nothing about this cruise was terrible but it was not what I expected. The boat was very loud. If you are looking for a relaxing sail to the island this isn’t for you. The reason I booked this trip was that we wanted to snorkel. The boat captain was yelling at us to swim the whole time and we couldn’t stop to look at anything for more then a couple seconds without him yelling at us to keep up with the group. We saw one underwater hand statue and maybe 2 fish and then we got back on the boat. I was very disappointed. The private beach was suuuper crowded and every inch on the beach was taken the whole time. If you weren’t in the water you could barely relax because there were people everywhere. The food was ok but definitely wasn’t something I would want seconds of. On the way back to Cancun the boat captain begged everyone for tips for at least 20 min. He told everyone that tips were all of his salary in English and then said that tips were 50% of his tips in Spanish. It was very disappointing that he was trying to get more tips by lying to people about how much he needs them. I wouldn’t recommend this cruise to anyone that is looking for a nice relaxing day with snorkeling and a private beach.

• Teasia_c 21-Nov-2021

  This was a great experience, we had an amazing time. This is something you don’t want to miss. If you are shuttling then just know it’s going to take a little longer but all in all we give it a 9/10.

• Elsa F 11-Nov-2021

  C'était une journée mémorable !!! Ponctualité, amabilité, service à bord, activités,...tout était vraiment génial ! Merci à l'équipage et aux organisateurs ! Faites le tour de l'île en voiturette, ça vaut le coup ! Nous recommandons vivement cette excursion :) Vous n'allez pas le regretter ♡

• Myriam_d 07-Jul-2021

  La pire excursion jamais faite depuis que j'utilise Viator. Et ce n'est pas suite à un incident ponctuel. La prestation est un piège à touristes. On est traité comme du bétail, c'est l'usine. Les 45 minutes de snorkelling sont en fait 20 minutes de baignade dirigée (sans avoir le temps de regarder quoique ce soit). On doit suivre le guide en file les uns derrière les autres et à toute vitesse. Pour l'isla mujetes, c'est encore pire. On nous balance sur une plage bondée où la nage est impossible (seulement la trempette) car des bouées de délimitation sont posées très près du rivage. C'est un enfer. Pour les boissons illimités il vaut mieux aimer l'alcool et ne pas avoir peur d'une mauvaise hygiène (pas sûr que les verres soient nettoyés). Bref à fuir sans hésiter

• Monique_e 01-Jul-2021

  They were very disorganized, the boat was over crowded, the music was not kids appropriate and doing the golf cart is a waste of money. One the journey, the coordination was very poor that they didn’t know how to assist with through traffic to allow the group to keep together especially when they brought us through the ghetto.

• Diane_d 15-Jun-2021

  Not the greatest experience. From the get go, we we're lost. We did not understand what they were saying. Also, the Amount of time spent snorkeling was not worth the trouble of getting geared up. The atmosphere is loud and chaotic at times. The boat was overcrowded and there was no mask mandate or sanitation efforts in place.

• Jermishia_s 12-Jun-2021

  We were left stranded with no transportation back to resort after boat ride had to pay 60usd for taxi back to resort

• Rebecca_h 12-Jun-2021

  We were hoping for relaxing environment and this was not it. This was a loud nonstop party atmosphere. The first stop off the boat was for lunch. You have the option to either stay at the beach for 2 hours or for 1 hour and do a cart tour for an hour. I recommend doing the cart tour because the beach club doesn’t have much to do and is not a great environment for young children. After we got off the second time it was for only 25 minutes and was very pointless. When we were finally docked again, they didn’t even tell us where our transport was or give us any directions of as to we we should go. We were transported back to our hotel with people we weren’t on the same boat with so we waited an hour or so for other people to get back from other boats. Overall this tour was pure chaos and they barely explained anything that was happening in English, so we didn’t ever totally understand what was happening half of the time.