On December 31 2017 my wife and I booked a helicopter
ride with a company called Miami Helicopter. During the tour
it became obvious that Miami helicopter had very little
regard for customer satisfaction and more importantly,
Let me explain. As a veteran of over 20 years with
Canadian Armed Forces, I have had many opportunities to
travel by helicopter. I am well aware of normal safety
procedures that should prevail in a helicopter. Our
experience with Miami Helicopter was a disaster both for
customer service and more importantly, customer safety.
Upon embarking in the helicopter, it was obvious that
Miami Helicopter is using a 4 seater configuration aircraft
to carry 5 people. My wife was seated in the centre rear
with no room for her head forcing her to lean forward for
the duration of the flight. Additionally, her knees were
jammed against the centre console. As for myself, my body
was in constant pressure against the door which in all my
years of helicopter travel I have never experienced. I know
that for safety reasons, you should never have any part of
your body pressed against doors of a helicopter. On top of
this, the person responsible for embarkation did not provide
both sides of seat-belts. Only one side was done up and this
person closed the door before making sure I was secured. I
spent the whole flight securing myself by holding onto the
back of the pilots seat.
When we brought the situation to the attention of Miami
Helicopter right on arrival, we were absolutely ignored and
treated with arrogance and dismissal. When we asked to be
made aware of the plane model number and details of the
travel, we were ignored by Miami Helicopter.
Be very wary of booking a tour with this company.