We are going to keep in touch with the leader of any group or family from the time of departure to Puerto Rico and also in time of arrival. It is very important that you provide us your flight information so we can monitor your flight in case of delay or early arrival. We will provide you in advance the contact information of the driver assigned to your service. This person will have also your contact information. We ask every customer to text the driver when they land and one more time when they have all their luggage. Most of the times the assigned driver will have a sign with the customer's name.